El Resala Exchange and Return Policy

Last updated: February 05, 2024

Thank you for choosing El Resala for your learning needs. We strive to provide high-quality educational content and services. Please review our Exchange and Return Policy carefully before making any purchase.

1. Course Purchases

All purchases of courses on El Resala are non-refundable. Please make sure to review course details, outlines, and any available sample content before making a purchase decision.

2. Exchange Policy

a. Course Content Issues: If you encounter issues with the course content, such as missing lessons or technical problems, please contact our support team at example@gmail.com within 4 of your purchase. We will work to resolve the issue promptly.

b. Change of Course: In certain cases, we may consider exchanging your purchased course for another course of equal or lesser value. To request an exchange, please contact our support team within 4 of your purchase.

3. Eligibility for Exchange or Return

a. Technical Issues: If you experience technical issues preventing you from accessing the course, please contact our support team immediately for assistance.

b. Unauthorized Access: If you believe your account has been accessed without your authorization, please notify us immediately, and we will take appropriate action.

4. Exceptions

a. Promotional or Bundled Courses: Courses purchased as part of a promotion or bundle may have different exchange or return policies. Please refer to the specific terms provided during the promotional period.

5. How to Request an Exchange

To request an exchange, please contact our support team at example@gmail.com with the following details:

• Your full name
• Order number
• Course title
• Reason for the exchange request

Our support team will guide you through the process and provide further instructions.

6. Processing Time

Exchange requests will be processed within 2 after receiving all necessary information.